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Returns Policy

 

 

At Watch Town we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are happy to offer you 30 days to change your mind on any of your purchases from this website. 

To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras. 

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We aim to process all refunds on the same day which they were received, but please allow up to a maximum of 7 days for the refund to be processed and the money to reach your account.


Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults. 

You should return it to us using Royal Mail Special Delivery or a similar recorded service. This way the delivery is insured. You should also record the tracking number.Please note that customers are responsible for returns postage costs.

Returns address: 

 

WATCHTOWN
12 HARROW PLACE
LONDON,
E1 7DB

 





Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees.


Please conctat us before returning any products by email info@watchtown.co.uk


Exchanges 

If you wish to exchange a purchase for another item, please return your undesired item for a refund and order a new item.




 

Watches Under Guarantee

 All of our watches are covered by their manufacturer's guarantees, please consult your guarantee booklet for information on the length its length. You should keep any guarantee booklets and cards safe so that they are available if necessary. We strongly recommend that you read the guarantee as this informs you what is and what is not covered, but we have included a general guide below. The manufacturer's guarantee covers malfunctions that arise due to defects in materials and workmanship. The manufacturer's guarantee does not cover damage to the bracelet, strap, attachments or the glass crystal due to normal wear and tear, accidental damage and excessive wear and tear/abuse. It also does not cover water damage done to the watch if it has been used outside of the manufacturer's recommended guidelines. The guarantee is usually rendered void if unauthorised repairs have been carried out by someone other than an authorised dealer of the brand. The manufacturer's guarantee is in addition to your statutory rights. We always recommend that if your watch does develop a fault you take it into an authorised dealer of the brand who should be able to confirm whether it is covered under the guarantee or not

If the watch does develop a fault which is covered by the guarantee then you can either return it direct to the manufacturer yourself, with a covering note outlining the problem and your guarantee booklet, or return it to us to send to the manufacturer on your behalf. If you want to return it to us then we would ask you to include a covering note outlining what the problem is and containing a contact number. We also require you to send in your guarantee booklet, card or certificate. Upon receipt we shall check and test the watch to confirm any faults and whether they should be covered by the guarantee and then return it to the manufacturer as necessary. If we find that the problem is not covered by the guarantee, we shall inform you as soon as possible. The turnaround time for repairs under guarantee is usually 3 to 4 weeks, subject to part availability. If there is going to be a longer delay then we shall contact you to inform you of this. If the problem is not covered by the guarantee we can still get it repaired for you by the manufacturer but there will be a charge, inclusive of postage. We will inform you of this charge and if you wish to have the work done then we will need payment prior to the work being undertaken.