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We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are happy to offer you 30 days to change your mind on any of your purchases from our website. We aim to process all refunds on the same day which they were received, but please allow up to a maximum of 3 - 5 working days for the refund to be processed and the money to reach your account.